Terms of Business & Quote Conditions.

1. Who these terms are between

"We", "us", "Forrestal" — Forrestal Flooring Ltd, a limited company registered in England & Wales (Company No. 14532635), founded and run by Darren Forrestal, of Ramillies Gardens, Bognor Regis, West Sussex PO22 7QH.

"You", "the customer" — the person or business who has accepted our written quote.

By signing or paying a deposit against a Forrestal Flooring quote you confirm you've read and accepted these terms. If anything here doesn't sit right, tell us before paying the deposit — we'll happily clarify or adjust where reasonable.

2. Quotes & estimates

• Free surveys: home surveys within our coverage area are free and without obligation. There is no charge if you choose not to proceed.
• Written quotes: issued by email within three working days (72 hours) of the survey unless we tell you otherwise.
• Quote validity: 30 days from the date issued. After this we may need to re-quote because hardwood timber prices fluctuate.
• Quotes are itemised: boards, adhesive/fixings, finish, subfloor preparation, removal/disposal of existing flooring, skirting/beading reinstatement, labour, and VAT-status. Anything excluded will be explicitly listed.
• An "estimate" is a verbal or phone ballpark; only a written quote is contractually binding.

3. Booking & deposit

• To secure a slot in the diary we require a deposit of 25% of the quoted total (or, for jobs with bespoke timber, the cost of the timber order — whichever is greater). We'll tell you which applies when you book.
• The deposit is payable by bank transfer. We do not accept cash deposits.
• The deposit secures both the scheduled installation slot and the timber order placed on your behalf.
• See §11 for what happens if the job is cancelled after deposit.

4. Payment terms

• Domestic customers: 50% deposit on booking. Remaining balance due on satisfactory completion (final walkthrough) by bank transfer within 7 days.
• Larger jobs (£10k+): 25% deposit, 25% staged payment on delivery of materials to site, 50% on satisfactory completion. Stated explicitly on the quote.
• Commercial customers: 30-day net terms available subject to satisfactory references. Stated on the quote.
• Late payment: invoices unpaid after 14 days from completion will attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 for commercial customers, or 4% above Bank of England base rate for domestic customers.
• VAT: Forrestal Flooring is VAT-registered; all costs in quotes are subject to 20% VAT.

5. Lead times & scheduling

• Typical lead time from accepted quote to start on site: 3–6 weeks. Standard stock species are faster; bespoke widths, reclaimed timber and tropical hardwoods can be longer.
• We provide a written schedule before starting that lists delivery date, any acclimatisation window (needed for solid wood — engineered floors are dimensionally stable and don't require it), installation days and finishing days.
• Schedules are honoured wherever possible. Delays caused by supplier shortages, extreme weather, illness or any third-party trade we're working alongside will be communicated as soon as we know.
• We don't run "buffer" calendars — the date we book is the date we turn up, barring the above.

6. Site access & readiness

To deliver the quoted price on the quoted schedule, on the day(s) of installation we need:

• Reasonable access to the room(s) being floored. Furniture moved is at your option (we can move it for an additional fee if agreed in writing in advance).
• A working power supply within 10m of the work area.
• Reasonable parking within reasonable carrying distance — paid bays are billed at cost if there's no free option.
• Adult on site (or a key arrangement) to let us in at the agreed start time.
• No active works overhead that may drop dust or debris (e.g. ceiling rip-outs by other trades).
• Subfloor in the condition we surveyed — if something has changed materially (e.g. new damp, replaced joists, removed screed) we'll need to re-assess.

If the site is materially not as described and we're sent away or have to make extended additional preparation, we reserve the right to charge for the wasted day (typically £350 + VAT) or re-price the subfloor remediation. We'll always try to make it work first.

7. Variations & changes

• Any change to scope, materials, finish or layout requested after the quote is accepted is a "variation".
• Variations are quoted in writing before being actioned. You'll always see the price impact (positive or negative) before agreeing.
• Small adjustments at no cost (e.g. tweaking the laying direction within the same room before glue-down) we'll do gladly with a verbal agreement noted in the job folder.
• We will not action variations on the basis of a verbal change request alone where the price impact is more than £200.

8. Materials & samples

• Samples brought to survey are representative; natural timber shows variation in colour, knot density and grain. We'll always pre-grade boards on site and reject anything that doesn't match what was sold.
• Customer-supplied materials: we can install boards you've sourced yourself, but we cannot guarantee finish quality, dimensional stability or warranty against material we haven't graded.
• Reclaimed timber: by its nature shows nail holes, patina marks and historic damage. This is the character that's being paid for — not a defect.
• Off-cuts and waste: typically removed and disposed of as part of the quote. Off-cuts you'd like to keep (e.g. for future patching) — say so before we leave.

9. Warranty & snagging

• Workmanship warranty: 25 years on installation labour. We'll return and put right at our cost any failure of installation (e.g. boards lifting, finish failing prematurely under normal use) within 25 years of handover.
• Materials warranty: passed through from the manufacturer — cover varies by product and manufacturer. We'll handle the warranty claim with the supplier on your behalf.
• Snagging period: we'll visit within 30 days of handover to look at any small marks or settling issues you've noticed. Free of charge.
• What's not covered: damage from flooding, leaks, pet urine left untreated, dragging unprotected metal furniture, incorrect cleaning products, or attempts to refinish/repair the floor by anyone other than us within the warranty period.
• Care card: you'll receive written care instructions on handover. Following them is what keeps the warranty intact.

10. Liability & insurance

• Forrestal Flooring Ltd holds £5,000,000 public liability insurance and £10,000,000 employers' liability insurance. Certificates available on request.
• We take reasonable care to protect adjacent surfaces (walls, skirting, fittings) during installation. Minor scuffs requiring touch-up paint from your decorator are not classed as damage.
• Our maximum liability for any one job is capped at the contract value of that job, except where unlimited liability is required by law (e.g. death or personal injury caused by negligence).
• We are not liable for consequential losses (e.g. hotel costs because a project overran), only for direct losses we've caused.
• Nothing in these terms limits your statutory rights as a consumer under the Consumer Rights Act 2015.

11. Cancellation & cooling-off

• Cooling-off period: under the Consumer Contracts Regulations 2013, where you've accepted our quote off-premises (e.g. by email after a home survey), you have 14 days to cancel for any reason and receive a full refund — provided we have not yet ordered bespoke materials or started work at your written instruction.
• Cancellation before timber order placed: full deposit refunded.
• Cancellation after timber order placed but before delivery: deposit retained to cover supplier restocking fees (typically 100% on bespoke / reclaimed timber, 25–50% on standard stock).
• Cancellation after delivery to site: full timber cost + 10% handling, refunded for any unworn labour.
• Cancellation by us: in the rare event we have to cancel (illness, supplier failure, etc.) we'll refund any deposit in full and where possible introduce you to another trusted local fitter.

12. Disputes & jurisdiction

• If anything goes wrong we'd much rather you tell us directly first. Most things get sorted with a phone call. 07973 658149 · info@forrestalflooring.co.uk.
• If we can't reach agreement, you can pursue formal dispute resolution through the courts (see jurisdiction below) or, where the work falls within their remit, an independent trade body. Customers who originated through Checkatrade may have access to that platform's dispute resolution service — check directly with Checkatrade.
• These terms are governed by the laws of England & Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England & Wales.

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